14-Day Window
Return or exchange any eligible product within 14 calendar days of delivery.
Free Reverse Pickup
Doorstep courier collection arranged at no additional charge to you.
Fast 48h Refunds
Refunds credited within 48 business hours after item quality inspection.
Instant Size Swaps
Hassle-free size and color exchanges handled by dedicated concierge.
Return Eligibility & Condition Requirements
We take tremendous pride in the craftsmanship and quality of REVORA products. If you are not completely satisfied with your purchase, you may initiate a return or exchange within 14 calendar days from the date of package delivery.
- Footwear: Must be unworn, tried on exclusively on clean carpeted surfaces, with no scuffs on soles, and returned in the original branded shoe box with dust bags.
- Apparel: Must be in original unwashed, unworn condition with all designer security tags, labels, and hygiene seals intact.
- Gifting Collections: Must be in original sealed condition with unbroken ribbon seals and presentation boxing.
Non-Returnable & Final Sale Items
To preserve strict hygiene, exclusivity, and artisanal integrity, the following categories are strictly non-returnable unless defective upon receipt:
- Personalized & Monogrammed Goods: Products engraved with custom initials, names, or bespoke insignias.
- Custom Corporate Merchandise: Bulk orders created with bespoke enterprise branding or custom colorways.
- Opened Fragrances & Scented Candles: Perfumes, diffusers, and soy candles where the exterior cellophane or wax seal has been unsealed.
How to Initiate a Return in 3 Easy Steps
Free Doorstep Pickup
Our courier partner will collect the securely repacked parcel from your doorstep.
Instant Refund / Swap
Upon atelier inspection, your refund or exchange is immediately dispatched.
Refund Methods & Processing Timelines
Once our quality atelier verifies your returned item, your refund will be issued within 48 business hours. You may choose between two convenient refund options:
Need to Exchange for a Different Size or Color?
Our concierge handles size exchanges swiftly to ensure you receive your dream fit without delay.
